9.1 Given the above article 4 above and except for extraordinary circumstances, we undertake to fulfill the order as soon as possible.

The Customer will then receive an e-mail confirming the shipment with the relative tracking information, so as to monitor the status of the delivery and any delays due to adverse weather conditions or customs events.

Average delivery time:

EUROPE

Delivery in 2-5 working days

REST OF THE WORLD

Delivery in 3-6 working days

Delivery times are estimates and provided as guidelines only. Please note that in some areas there is a limited range of delivery services available and we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. During the sale and holiday periods, the large amount of orders can result in longer delivery times.

All orders sent over the bank holiday weekend will be processed on the next available business day. 

The costs of storage or return, which arise when the order is not delivered, will be charged back to the Customer, in cases where the personal data are incorrect, ambiguous, or missing fundamental parts that prevent normal delivery. Any customs fee will be charged to the Customer.

9.2 We offer complimentary insurance and free standard shipping on all our orders. Once it reaches its destination, the product is no longer covered by insurance.

9.3 International shipments may be subject to the payment of customs duties and import taxes not included in the selling price and for which MM33 is not aware and cannot be held responsible. Please contact your local authorities for information.

9.4 Shipments destined for European Union countries are not accompanied by invoices or documents indicating the value of the goods.

Shipments destined for countries outside the European Union, as required by customs regulations, travel accompanied by invoices or documents indicating the value of the goods.

9.5 Upon receipt of the order, the customer is required to verify the integrity of the package before signing the receipt of delivery. Our packages are carefully closed and sealed with custom adhesive tape. If the package is damaged, the customer must accept the package subject to reservation or refuse delivery.

9.6 Any claim due to damage, missing goods or errors in the destination address must be notified within 72 hours of delivery of the order, on the carrier's website

10. RIGHT OF WITHDRAWAL

10.1 If customers are "Consumers" (i.e. a natural person acting for purposes unrelated to the entrepreneurial, commercial, craft or professional activity), they are entitled, in accordance with and for the effects referred to in art. 64 of Legislative Decree no. 206/2005, to withdraw from the Contracts of Sale within 30 days from the date of receipt of the Products covered by the Contracts of Sale. The Right of Withdrawal must be exercised by customers by sending MM33 a written communication, to the contact details referred to in Art. 16, containing:

• Their willingness to make use of the right of withdrawal;
• The indication of the Order from which they intend to withdraw.

10.2 In the event of the exercise by customers of the right of withdrawal referred to in this art. 10:

10. Customers undertake to return the Products within 10 working days from the date of the withdrawal notice referred to in art. 10.1;
11. All costs related to the return of the Products are entirely borne by customers, including customs charges and transaction fees, which will be deducted from the refund;

III. MM33 undertakes to refund the Price as soon as possible, and in any case within 30 days from the date of receipt of the Products referred to in art. 10.2 provided that:

• The Products have been returned and are intact;
• The original packaging of the Products is also returned and the same is intact;
• The Products have not been used;

1. MM33 will communicate to customers how to refund the Price and may, for this purpose, request their bank details from customers (IBAN and owner of the c/c).
2. Any differences in the amount of reimbursement due to exchange rate fluctuations will not be refunded.

10.3 If customers exercise the right of withdrawal in a manner that does not comply with the procedures and terms referred to in this art. 10, Customers are not entitled to a refund of the Price.

10.4 MM33 cannot be held responsible for adverse events during the shipment of return such as loss, theft or damage of the goods.

10.5 Promotional or discounted items cannot be returned.

11. DEFECTS/ DIFFERENCES IN PRODUCTS

11.1 "Consumer" Customers (as defined in art. 10.1) may request the seller, within the term set out in art. 132 of Legislative Decree 206/05 (Consumer Code), to apply the Consumer Code for the lack of conformity of the Products at the time of delivery

For the purposes of this contract, consumer goods shall be presumed to comply with the contract if, where relevant, the following circumstances coexist:

• are suitable for use which goods of the same type are usually utilized;
• comply with the description made by MM33 and possess the qualities of the good that MM33 presented to the consumer as a sample or model;
• they have the usual quality and performances of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good.

In the event of a lack of conformity, the Customer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased goods, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively onerous for MM33 pursuant to art. 130, paragraph 4, of the Consumer Code.

The request, accompanied by a relative purchase receipt and photographic documentation of the elements of non-compliance, must be sent in writing, to the email address hello@mm33.it, to MM33, which will provide a written feedback within ten working days and indicate in the shortest possible time its willingness to comply with the request, or the reasons that prevent it from doing so. In the same communication, where MM33 has accepted the Buyer's request, it must indicate the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods.

Signs of wear due to normal or excessive use are excluded from the warranty.

It should also be reminded that leather is a material that can naturally present some irregularities and that the scarves come from vintage collections and they can show minimal signs of previous use. These signs and irregularities cannot be covered by the warranty.

MM33 decline any responsibility in case that, due to a particular configuration or a malfunction of the computer used by the customer, the colors of the products displayed on the site appear to be slightly different than the original.

12. PRODUCT LIABILITY

MM33 is responsible for any risk related to the Products, until the time of delivery.