EUROPE
Standard delivery in 2–5 business days.

Standard shipping is free on orders over €300.
For orders below this amount, the shipping contribution is €19 for bags and €9 for accessories.

The contribution for express courier shipping is €40 for bags and €20 for accessories.

 

REST OF THE WORLD
Standard delivery in 3–6 business days.

Standard shipping is free on orders over €400.
For orders below this amount, the shipping contribution is €25 for bags and €15 for accessories.

The contribution for express courier shipping is €60 for bags and €30 for accessories.

Shipping costs do not include any customs duties, import taxes, or local taxes.

As the recipient of the order, you will be responsible for paying these amounts directly to the courier, if requested, to allow for customs clearance of the goods. Since we cannot calculate the exact amount in advance, we recommend contacting your local customs office or tax authority for more information.

In the event that an order is blocked, seized, or abandoned for reasons beyond our control, a refund will not be possible. This may occur, for example, if:

• requested customs documents are not provided in a timely manner
• payment of applicable duties or taxes is refused
• the recipient is unreachable or delivery fails.

For more information, please see the Terms and Conditions section.

 

Shipping times are provided for reference only. Please note that delivery service is limited in some remote areas.
MM33 cannot be held responsible for delays due to deliveries in remote areas or adverse weather conditions. During sales or holidays, the high volume of orders and shipments may cause delivery delays.
Orders received on Saturday and Sunday will be processed starting from Monday.

Storage or return costs arising from the non-delivery of an order will be charged to the Customer in cases where personal data is incorrect, ambiguous, or missing essential parts that prevent normal delivery. Any customs charges will be charged to the Customer.

Upon receipt of the order, the customer is required to check the integrity of the package before signing the delivery receipt. Our packages are carefully closed and sealed with personalized adhesive tape. If the package appears damaged, the customer must accept the package with reservation or refuse the delivery.

Any complaint due to damage, missing goods, or errors in the delivery address must be notified within 72 hours of the order's delivery on the delivery carrier's website.

 

RIGHT OF WITHDRAWAL

If the Customers are "Consumers" (i.e., a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out), the Customers have the right, pursuant to and for the effects of Art. 64 of Legislative Decree no. 206/2005, to withdraw from the Sales Contracts within 30 days from the date of receipt of the Products covered by the Sales Contracts. The Right of withdrawal must be exercised by the Customers by sending MM33 a written communication, via email to the address referred to in Art. 15, containing:

• The expression of the will to exercise the right of withdrawal;
• The indication of the Order that gave rise to the Sales Contract from which they intend to withdraw.

In the event that Customers exercise the right of withdrawal referred to in this Art. 10:

Customers undertake to return the Products within 14 days of receipt of the order;

All costs associated with the return of the Products are entirely borne by the Customers, including customs duties, which will be deducted from the refund;

MM33 undertakes to refund the Price as soon as possible, and in any case within 30 days from the date of receipt of the Products referred to in Art. 10.2, provided that:

• The Products have been returned and are intact;
• The original packaging of the Products is also returned and is intact;
• The Products have not been used;

MM33 will inform the Customers of the methods for refunding the Price and may, for this purpose, request the Customers' bank details (IBAN and account holder).

Any differences in the refund amount due to exchange rate fluctuations cannot be reimbursed.

If the Customers exercise the right of withdrawal not in accordance with the methods and terms referred to in this Art. 10, the Customers are not entitled to a refund of the Price.

MM33 cannot be held responsible for adverse events during return shipping, such as loss, theft, or damage to the goods.

Items sold on promotion cannot be returned.

PRODUCT DEFECTS / NON-CONFORMITIES

“Consumer” Customers (as defined in Art. 10.1) may request from the seller, within the term referred to in Art. 132 of Legislative Decree 206/05 (Consumer Code), the remedies provided by the same Consumer Code for defects of conformity of the Products existing at the time of delivery of the goods.

For the purposes of this contract, consumer goods are presumed to be in conformity with the contract if, where relevant, the following circumstances coexist:

• they are suitable for the use for which goods of the same type are habitually used;
• they conform to the description made by MM33 and possess the qualities of the goods that MM33 has presented to the consumer as a sample or model;
• they present the quality and habitual performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good.

In the event of a lack of conformity, the Customer may request, alternatively and at no cost, under the conditions indicated below, the repair or replacement of the purchased good, a reduction of the purchase price, or the termination of this contract, unless the request proves objectively impossible to satisfy or proves excessively burdensome for MM33 pursuant to Art. 130, paragraph 4, of the Consumer Code.

The request, accompanied by the relevant purchase receipt and photographic documentation of the non-conformity elements, must be sent in writing via email to the address hello@mm33.it to MM33, which will provide a written response within ten business days and will indicate as soon as possible its availability to proceed with the request, or the reasons that prevent it from doing so. In the same communication, where MM33 has accepted the Buyer's request, it must indicate the methods for shipping or returning the good, as well as the deadline for the return or replacement of the defective good.

Signs of wear due to normal or excessive use are excluded from the warranty.

Please also remember that leather is a material that may naturally present some irregularities, and that scarves come from vintage collections and may show minimal signs of previous use. These signs and irregularities cannot be covered by the warranty.

Mm33.it declines any responsibility regarding the possibility that, due to a particular configuration of the computer used by the customer or its malfunction, the colors of the products displayed on the site may present slight differences compared to the original ones.

PRODUCT LIABILITY

MM33 is the party responsible for any risk related to the Products until the moment of delivery.