Subject to the provisions of the preceding article 4 and unless extraordinary circumstances arise, we undertake to do everything in our power to process the order as quickly as possible.
The Customer will then receive a shipping confirmation email with tracking information, allowing them to monitor the delivery status and any delays due to adverse weather conditions or customs events.
The estimated shipping times are as follows:

EUROPE
Delivery in 2-5 working days

REST OF THE WORLD
Delivery in 3-6 working days

 

Shipping times are provided for reference only. Please note that in some remote areas, delivery service is limited.
MM33 cannot be held responsible for delays due to deliveries in remote areas or adverse weather conditions. During sales or holidays, the high volume of orders and shipments may cause delivery delays.
Orders received on Saturday and Sunday will be processed from Monday.

Storage or return costs arising from non-delivery of the order will be charged to the Customer in cases where the personal data is incorrect, ambiguous, or missing fundamental parts that prevent normal delivery. Any customs duties will be charged to the Customer.

Standard, insured shipping is free on all products. Once the destination is reached, the product is no longer covered by insurance.

International shipments may be subject to customs duties and import taxes not included in the sale price, of which MM33 is unaware and for which it cannot be held responsible. Please contact the relevant local authorities for information.

Shipments destined for countries within the European Union are not accompanied by invoices or documents indicating the value of the goods. Shipments destined for countries outside the European Union, as required by customs regulations, are accompanied by invoices or documents indicating the value of the goods.

Upon receipt of the order, the customer is required to check the integrity of the package before signing the delivery receipt. Our packages are carefully closed and sealed with personalized adhesive tape. If the package appears damaged, the customer must accept the package with reservation or refuse delivery.

Any claim due to damage, missing goods, or errors in the destination address must be notified within 72 hours of the order delivery, on the delivery carrier's website.

 

RIGHT OF WITHDRAWAL

If Customers are "Consumers" (i.e., natural persons acting for purposes unrelated to their entrepreneurial, commercial, craft, or professional activity), Customers have the right, pursuant to and for the purposes of art. 64 of Legislative Decree no. 206/2005, to withdraw from Sales Contracts within 30 days from the date of receipt of the Products covered by the Sales Contracts. The Right of Withdrawal must be exercised by Customers by sending MM33 a written communication, by e-mail to the address referred to in art. 15, containing:

• The expression of the will to exercise the right of withdrawal;
• The indication of the Order that gave rise to the Sales Contract from which they intend to withdraw.

In the event of Customers exercising the right of withdrawal referred to in this art. 10:

Customers undertake to return the Products within 10 working days from the date of the withdrawal communication referred to in art. 10.1;

All costs associated with the return of the Products are entirely borne by the Customers, including customs duties, which will be deducted from the refund;

MM33 undertakes to refund the Price as soon as possible, and in any case within 30 days from the date of receipt of the Products referred to in art. 10.2, provided that:

• The Products have been returned and are intact;
• The original packaging/packaging of the Products has also been returned and is intact;
• The Products have not been used;

MM33 will inform Customers of the refund methods for the Price and may, for this purpose, request Customers' bank details (IBAN and account holder).

Any differences in the refund amount due to exchange rate fluctuations cannot be reimbursed.

If Customers exercise the right of withdrawal in a manner not compliant with the procedures and terms of this art. 10, Customers are not entitled to a refund of the Price.

MM33 cannot be held responsible for adverse events during the return shipment such as loss, theft, or damage to the goods.

Items sold on promotion cannot be returned.

 

DEFECTS / NON-CONFORMITIES OF PRODUCTS

"Consumer" Customers (as defined in art. 10.1) may request remedies from the seller, within the period referred to in art. 132 of Legislative Decree 206/05 (Consumer Code), as provided by the Consumer Code itself for defects in conformity of the Products existing at the time of delivery of the goods.

For the purposes of this contract, consumer goods are presumed to be in conformity with the contract if, where relevant, the following circumstances coexist:

• they are fit for the purposes for which goods of the same type are normally used;
• they conform to the description given by MM33 and possess the qualities of the goods that MM33 has presented to the consumer as a sample or model;
• they show the quality and performance normal in goods of the same type, which the consumer can reasonably expect, taking into account the nature of the goods.

In the event of a lack of conformity, the Customer may request, alternatively and free of charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price, or the termination of this contract, unless the request proves objectively impossible to satisfy or proves excessively burdensome for MM33 pursuant to art. 130, paragraph 4, of the Consumer Code.

The request, accompanied by the relevant purchase receipt and photographic documentation of the non-conformity elements, must be sent in writing, by email to hello@mm33.it, to MM33, which will provide a written response within ten working days and will indicate as soon as possible its availability to proceed with the request, or the reasons that prevent it from doing so. In the same communication, if MM33 has accepted the Buyer's request, it must indicate the methods of shipment or return of the good as well as the expected term for the return or replacement of the defective good.

Wear and tear due to normal or excessive use are excluded from the warranty.

It is also reminded that leather is a material that may naturally present some irregularities and that the scarves come from vintage collections and may show minimal signs of previous use. These signs and irregularities cannot be covered by the warranty.

MM33.IT declines all responsibility for the possibility that, due to a particular configuration of the computer used by the customer or its malfunction, the colors of the products displayed on the site may have slight differences compared to the originals.

 

PRODUCT LIABILITY

MM33 is responsible for any risks related to the Products, until the time of delivery.